- 1.How Do I Create an Account?
You'll need an account to shop with Gamiss ,so let's hook up.
Please click "SIGN IN" at the top of our website, and you will see a registration interface, then click the "REGISTER" button to enter your information.
- 2.What Can't I Sign into My Account ?
You've gotta make sure you're entering the correct user name and password to sign into your account. If you've forgotten your password, don't panic. Just go to the 'Forgot your password' page to reset.
Please make sure that your web browser accepts cookies. Gamiss website may be have system maintenance. If so, please wait 30 minutes and try again.
If you are still unable to access your account, you can contact our Customer Service Team at support.Gamiss.com.
- 3.How do I Reset My Password?
If you forget your password, don't panic, just select the?'Forgot your password?' link at sign in page and we'll send you an email explaining how to re-set it.
If you can sign into your account, go to My Account> Edit Profile, click "Change Password". You will be prompted to enter a new password. Your password will now be updated.
- 1.Where is My Order?
While we're getting your parcel ready to go you can check where it's up to in?my account. When it's ready, you'll get an email to let you know your order has left our warehouse.
- 2. Can I Amend My Delivery Address?
We're super quick at processing orders to make sure you get your new threads as soon as possible. So unfortunately once your order's been placed we can't make any changes to your delivery address and your order will be sent out to you as per your order confirmation.you can store multiple billing and delivery addresses, and set your default address in my account.
Note: If you contact our support team within one hour, we can help you to amend your delivery address. Just remember your order No.
- 3.Can I Amend My Order?
We're super quick at processing orders to make sure you get your new stuff as soon as possible. You can amend your order as much as you like before you click "confirm & pay" but after this point you won't be able to make any changes, and your items will be sent out to you as per your order confirmation.
Note: If you contact our support team within one hour, we can help you to amend your order. Just remember your order No.
- 4.I've Seen a Product but it's not in Stock Any More?
Oh no! We understand how frustrating it is that the item you are obsessing over is currently out of stock. We're in the business of fast fashion so sometimes you have to be quick to grab the pieces you're coveting.
We're always looking out for the hottest items and often restock/stock similar styles we're sure you will fall in love with.
If some of your ordered products are out of stock, we will notify you within 3 working days. Keep close eye on our?back in stock?page for updates.
- 5.What Does My Order Status Mean?
Waiting for payment: You have not yet paid for an order.
Pending: Your payment is still pending which means we haven't received it.
Paid: Your payment has been submitted and we are reviewing it.
Processing: This usually take 3-7 business days and includes: receiving and allocating stock to your order, quality control for your products and packing.
Partial order dispatched: Some products of your order have been collected by the shipping company while other products are still being prepared.
Dispatched: Your whole order has left our warehouse and has been collected by the shipping company.
Partial order shipped: A part of your order has been shipped out. You will receive your delivery soon. We will send the remaining products as soon as possible.
Shipped out: The order has left our warehouse and is being shipped to the address you provided.
Canceled: Your unpaid order is canceled. You are welcome to reorder at any time.
Refunded: Your order has been refunded on our side. Please allow time for the transaction to appear on your account.
- 1.How Do I Get My Coupon?
Please register for a customer account on Gamiss.com, You will get a 10% off coupon. And Sign up for our weekly deals newsletter at the bottom of the website. Some super activities, you'll also get coupons.
- 2.How Can I Use My Coupon?
Make sure the coupon has not expired (most will show the expiry date in your account). Enter the coupon code and click "Apply" when you check out. You can only use one coupon code per order.
- 3.How to Save with G Points?
You can get G Points in a number of ways, here is How to Save with G Points?
- 4.How Do I Use My G points??
You can use G points when you checkout: First, sign in to your account, and add all the items you want to your shopping bag. Then click "PROCEED TO CHECKOUT". When you go to the "PLACE YOUR ORDER" button, our system will show you how many points you can use for this order.
- 5.How Can I Get a Gift Card?
We offer Gift Cards through various forms of promotional activity.
- 6. How Do I Use My Gift Card?
Choose Gift Card as your payment method on the checkout page; please ensure the gift card you choose has not expired.
- 7.Can I Redeem My Gift Card?
The Gamiss Gift Card cannot be redeemed.
- 8.How Do I Check the Balance of My Gift Card?
You can check your Gift Card balance in your account by clicking on the 'Gift Card' section.
- 1.What Kinds of Payment are Accepted?
We accept the following forms of secure payment:
Credit Card via Paypal
- 2.What Currencies Can I Pay?
We are only able to accept USD Dollars at the moment , we can accept more currency in the future.
- 3.Is My Privacy and Personal Information Secure on Your Site?
We provide among the best e-commerce service in the industry, and guarantee secure payment processing at all times. Please click here to view the full details on how we protect your privacy and personal information.
- 4.Will I Have to Pay any Sales Tax?
There are absolutely no sales taxes or any hidden charges to pay on the China side when you buy goods at Gamiss.com. But depending on the specific country, some Customs offices charge tax on certain types of imported products at certain item quantities and declared values. Customs offices in other countries do not adopt this practice. You are responsible for finding out the situation in your own country.
Whatever goods you order from Gamiss.com, we will ship to you. We will not enforce any rules so it is up to you to make sure that what you are purchasing from us is acceptable to be imported into your country.
- 5.Why am I Being Asked to "Verify" My Payment?
Because your order has been held for a standard anti-fraud check by Gamiss.
We want to avoid fraudulent and unauthorized payment For more details about our anti-fraud please?click here.
- 6.What is My G Wallet?
G wallet is a fast and secure payment tool, making it easy to stay up-to-date with all your account transactions.
For more details about our G wallet please?Click here.
- 1.What Countries Do You Deliver to?
Gamiss ship orders all over the world. If you want to know more detailed information, please check "Shipping & Handling".
- 2.How about Your Shipping Cost?
Generally speaking, the total shipping cost will depend on the following:
The shipment method you choose (we offer Flat Rate, Standard and Expedited Shipping options) The destination country that the package is going to.
How many items you order, and the total weight and volume (size) of the parcel.
- 3.How Do I Track My Delivery?
Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant shipping company.
- 4.What is Insurance?
Insurance covers accidental damage and/or missing item(s) during the shipment process. Due to the nature of international shipping, damage and/or missing items during transit cannot always be entirely avoided or predicted. Should such a situation occur, and provided you have paid for insurance during the order checkout, we may contact the shipping company directly on your behalf to claim financial compensation.
- 1.How do I Return an Item?
Please contact us immediately at our?Support Center?stating your order number and the item code. For defective,incorrect or not as described item, please send us a clear picture or video of the problem.?
We review your complaint with all your details as above and offer a solution.
- 2.What's the Deal When it comes to Return Policy?
1.If it's our responsibility for the issue, we will allow a return to our warehouse for a refund or an exchange. We will refund all the original product price and its shipping fee or resend for free a replacement at our expense once we receive the item(s).
2.If buyer has chosen the wrong size/color or does like the item (item is not faulty), we can also allow a return. In that case, the shipping costs to return the items are at the buyer's expenses. If the buyer chooses a refund, we will refund the original product price but the shipping fees will not be refunded.
Unless Gamiss made a mistake, items which are exempt from refunds, exchanges or replacements include all apparel listed under the underwear(woman's intimates) swimwear, earrings and Sales categories.?